FAQ
Welcome to our FAQ page!
At UrbanGlobe, we aim to provide you with the simplest and most enjoyable shopping experience possible. To this end, we have gathered the most frequently asked questions from our customers here and provided the appropriate answers. This section is designed to help you quickly and easily find the information you need.
- What payment options are accepted?
At UrbanGlobe, we accept the following payment methods: credit/debit card (Visa, MasterCard, American Express), Apple Pay, or Google Pay. All transactions on our site are secure, and your personal information is treated confidentially.
- What are the delivery costs and times?
Delivery cost and time may vary depending on the destination and shipping options selected. During the checkout process, you will be able to view and select the delivery option that suits you, and the final cost will be displayed before order confirmation.
- What is the return policy?
At UrbanGlobe, we want you to be fully satisfied with your purchases. If you are not completely happy with a product, you can return the item within 30 days of receiving your order for an exchange. Please ensure that the product is in new, undamaged condition and in its original packaging to qualify for our return policy. To exchange the product, please contact us at support@urbanglobestore.com.
- How can I check the status of my order?
To check your order status, please log in to your UrbanGlobe account and access the "My Orders" section. There you will find updated information on the processing and delivery status of your order.
These are just some of the most common questions we receive from our customers. If you have any other questions or concerns, please don’t hesitate to contact us at support@urbanglobestore.com. Our friendly and well-trained team is here to assist you and ensure you have a seamless shopping experience at UrbanGlobe.
Sincerely,
The UrbanGlobe Team